"Notes from the E-Mail Field" by Karen Gedney

"Notes from the E-Mail Field" by Karen Gedney has some practical suggestions for e-mail writers, including:

• Make your first 15 characters count when you're e-mailing BlackBerry users because that's all they'll see of your subject line

• "If you're writing one- or two-word bullet points, rather than listing them vertically, string them horizontally like this:

  "Services: •Copywriting •Concepts •Coaching •Training" -- This way you'll fit more text onto the first screen